Got A Question?
Our team of chocaholics are here to answer any questions you have.
Customer Services
Customer Services
To email us please use our Contact Us form. We will respond to all non-urgent enquiries within 7 working days
We know how important it is to be able to talk to someone at the end of the telephone. However, please be aware that there may be some delay in answering your call.
Our opening times are as follows:
Monday to Friday: 10am to 4pm
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed
So as much as we love talking to all our customers, please call us only if you have an issue that can’t be resolved online.
Customer Services
To email us please use our Contact Us form. We will respond to all non-urgent enquiries within 7 working days
We know how important it is to be able to talk to someone at the end of the telephone. However, please be aware that there may be some delay in answering your call.
Our opening times are as follows:
Monday to Friday: 10am to 4pm
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed
So as much as we love talking to all our customers, please call us only if you have an issue that can’t be resolved online.
ENQUIRIES
Let's get in touch
ONLINE ORDER ENQUIRIES
Please send us a message using our contact form and we will be here to help you with any queries you may have regarding your order. Please note that all non-urgent enquiries will be responded to within 7 working days.
Our customer service telephone lines are open
Monday - Friday 1000 - 1600 GMT/BST.
Closed Bank Holidays.
Please note we do not accept orders over the telephone, should you wish to place an order please do so via our website.
If your query is regarding an existing order please quote your order reference number in all correspondence - this will help us and you! You will find this on your order confirmation e-mail.
GENERAL ENQUIRIES
If you have a general enquiry that is not specific to an online order or online experience please our contact form to send a message the team with your suggestions and feedback!
Please note that our HQ office hours are Monday-Friday 0900 to 1700 GMT/BST. All non-urgent enquiries will be responded to within 7 working days.
PRESS & ADVERTISING ENQUIRIES
If you would like to write about our business or our products, we would love you for that!
Please note that if you would like to sell us any advertising or advertorial space, it’ll probably be a, “No thank you” as we believe our extraordinary chocolate is an advertisement in its own right.
Please send any press, collaboration or partnership requests to Kate Whapshott
WHOLESALE, EXPORT & BESPOKE ENQUIRIES
To place a wholesale order or to discuss your export requirements, you can call or email our wonderful trade team.
To find out more about bespoke Montezuma's products for your shop or for gifts for an event please e-mail us - sometimes it's just nice to chat about chocolate!
SHOP ENQUIRIES
If you have an enquiry or feedback that is related to a shop bought product or experience please contact the shop directly here or send us a message using the form above.